When no one is listening you need to think about what you are saying and how you are saying it. A new Scottish Government communications strategy based on a more experience led live engagement strategy could be the answer.
Like other independence minded voters who are worried about the impact of Brexit, I watched the Scottish Government’s live broadcast on YouTube yesterday morning. For just over 30mins, the First Minister outlined the impact of three different Brexit scenarios on Scotland. The information is contained in Scotland´s place in Europe, an in-depth analysis and modelling of three possible scenarios. The “headline” figure from the paper being a potential £12bn hit to Scotland´s economy.
I highlight “headline” because none of the Scottish daily newspapers went with any headline at all from the paper. This is remember, the first and only, detailed Government analysis of Brexit on the Scottish (or wider UK economy). Can you think of anything more newsworthy?
Commenting on the lack of coverage: “That isn’t news reporting, it’s confirmation of a top level ownership agenda?” tweeted @scottishpoliticsnews
The agenda of the MSM printed press (and wider across TV) is one of the most important issues affecting democracy in Scotland. The anti SNP bias – via the agenda supporting approach of papers, rather than old fashioned news hunting – is now undeniable. As the above tweet continues, the lack of front page coverage is “incredible but not unexpected” and very few of us, including the Scottish Government would disagree. But here is the crux of the matter, information like this has to make a wider and deeper impact; this is not only crucial for the Scottish Government but for democracy in Scotland.
So how can the Scottish Government make more of an impact?
How can they extend the amplification wider than the #ScotRef online fraternity, retweeting it in that echo chamber? The answer is to update the Scottish Government’s communications strategy to embrace live communications in a more creative and daring manner.
A very traditional launch of the Scotland in Europe paper
The paper was launched yesterday at an event. Like any event a Press Briefing should have objectives. One objective of any press briefing is to have the information covered by the press. Obvious eh? But when you can expect the press to either ignore it, spin it or use it to attack you, don’t you have to question the event itself? As an events professional that’s what I would be doing today. My question is:
Is it time that the Scottish Government ditch this as the default way to launch a significant paper?
It would be great if we could see the objectives of this event and then measure the success or otherwise. I would expect some fairly glum faces in the Scottish Government press office this morning as they search for positive stories. So would a different type of launch event have more of a positive impact?
YouTube Live Streaming
As someone based in Barcelona I had little chance of seeing any traditional TV broadcast, so I missed the extensive 2min to 3min coverage on Sky News (apparently the only broadcaster to show it) so I was very happy to be able to watch it on YouTube. As you may or not be aware, The Scottish Government has a dedicated YouTube channel.
It’s no surprise to see the Scottish Government using YouTube. They rightly consider themselves at the forefront of modern communications in the UK and are keen to promote their position: this is from the Scot Govt website: “The Ministerial Support Directorate has become a centre of excellence as digital has become an increasingly mainstream part of all Scottish Government business. Social media is a key way for the Scottish Government to communicate and engage with its audiences.” The SNP (not the Scottish Government during election campaigns) have been dominating this space since 2011.
However, considering the amount of traditional (MSM) coverage the other main political parties can rely on, the gap between the SNP and others online has to be incredibly large to even start to level the playing field. So, despite the SNP winning the online war during election campaigns, it is sobering to see the Scot Govt YouTube channel has less than 6000 subscribers. To crudely benchmark, the Celtic FC channel has 63,000 and the Rangers one 42,000. The Scottish Government has a few hundred more subscribers than Aberdeen FC.
For YouTube and other social media channels to be effective, they need people to subscribe / follow; in short to have more active engagement. You do this by having interesting content.
Subscribers and followers grow when those online are able to actually engage. Using the launch of the Scotland´s place in Europe event as an example, the only people able to ask a question were those in the room. And most of them were not listening to the answer! The majority of the press aren’t listening, so are they really worth talking to? Online, there was no way to engage. Those who wanted answers had to rely on the press to ask the right questions.
It’s not just the level of engagement that is important at an event but also what type of content is on show. Showing the First Minister talking in front of a lectern answering daft (often inaudible) questions is not gripping content. The Scottish Government, via YouTube and Facebook has a vehicle for delivering innovative content they just need to create “experiences” rater than events.
I have used this example as I believe it demonstrates a live engagement strategy that is too traditional and does not take advantage of the space where the SNP has leverage. I covered this idea in a bit more depth here: General Election 2017 the SNP´s live engagement strategy.
Ditching the traditional press briefing and replacing it with a content heavy, engagement focussed, event would allow the Scottish Government to start to amplify their message outside of their base and beyond the news gatekeepers, who are all too keen to slam the door shut on anything positive.